The Partners Help Desk is extremely helpful if you have any questions or issues regarding a standard Partner’s device; however, many of the devices in the CGM are not Partner’s devices. The Partner’s help desk is often not as helpful with research devices; therefore, we suggest reaching out to the CGM help desk (help@cgm.mgh.harvard.edu).
If you are ever in doubt or having issues, please loop David in and he can filter anything that needs help desk attention.