What is MobileIron?

MobileIron is software used by Partners HealthCare to manage and secure mobile devices. As part of the process to register your device to receive access to corporate resources like email and apps, you must enroll into management and install the MobileIron Go app on each device that you plan to use for business purposes. 

  • Provides secured access to corporate resources such as Email, Intranet websites, and Home Drive
  • Ensure mobile device compliance with various Partners policies
  • Provides the ability to perform a “Enterprise Wipe” that removes only MobileIron managed applications and Partners email
  • Enables Partners App Catalog to distribute Enterprise apps such as Citrix Receiver, Epic Haiku, Mojo, Dropbox Enterprise, etc

Why Do I Need It?

  • Enrollment of your personally owned device into MobileIron is strictly optional.  However, starting in Late 2016/Early 2017, MobileIron will be required if you want to access your Partners email from a mobile device
  • Enterprise Apps such as Haiku, Dropbox Enterprise, Imprivata Cortext, and Mojo will only be made available through MobileIron
  • With MobileIron and iOS, you will be able to access your Home Drive and internal websites from your iPhone/iPad without using a separate VPN.  VPN access will be provided through MobileIron Tunnel
  • Epic Haiku Users will be required to enroll their devices in MobileIron in order to remain compliant with Partners policies

What Partners Can See and What Partners Can’t See

Partners HealthCare takes its responsibility to protect your privacy very seriously. You may be understandably concerned about the level of access and control that the company gains over your device when you enroll with MobileIron. We developed this document to address those concerns and provide information on the steps we take to ensure your privacy is protected:

Unenrolling Your iOS Device from MobileIron

This guide provides instructions for un-enrolling your iPhone or iPad into the Partners Enterprise Mobility Management (EMM) system.

Please make note of the following

  • These instructions only apply to personally owned iPhones and iPads.  Corporate owned devices must be enrolled into MobileIron EMM.
  • Un-enrolling your device from EMM will remove all Partners resources from your phone.  This includes the removal of Partners Email from your device as well as the removal of the Partners App Store as well as all apps installed via the Partners App Store

Tip! We recommend printing a copy of this guide to have the activation instructions on hand. 

Removing the Management Framework
  1. Open up the Settings app on your device
  2. Tap General and then scroll down and select Device Management
  3. Tap on Root MDM Profile and select Remove Management
  4. Complete the removal process by following the onscreen prompts
  5. Optional: Remove the MobileIron Go app on your phone by tapping and holding the icon and tapping the “x