To submit a CGM IT/computer services ticket, email help@cgm.mgh.harvard.edu.

To submit a Partners IT/computer service ticket, click HERE

New or established CGM Employees, Non-employee Students, Researchers, etc who experience trouble with or need building badge access, should fill out the RedCap form below and CGM Administration will review and process the request–

https://redcap.partners.org/redcap/surveys/?s=KD8EYAKC8D

For information regarding the MBTA program for benefits eligible MGH/MGB paid employees, please click HERE

CGM & Partners

___ Do you need computing equipment or software? If so, please submit a help ticket by emailing help@cgm.mgh.harvard.edu 

___ Do you use a laptop? If so, has it been encrypted? If you need assistance, please submit a help ticket by emailing help@cgm.mgh.harvard.edu 

___ Do you need remote access through VPN? To request VPN access, click HERE

___ Will you need GoToMyPC? If so, please submit a help ticket by emailing help@cgm.mgh.harvard.edu 

___ Do you have the Partners Wifi information? Wifi Networks – Use Wi-Fi network, phswifi3. Partners username and password will be required to login.

___ Have you updated your Partners phone directory profile? If not, please do so by following the instructions located HERE.

___ Do you have a printer set up on your computer? To install yourself, click HERE or if you need assistance, please submit a help ticket by emailing help@cgm.mgh.harvard.edu 

___ Do you need outlook set up on your computer?  If you need assistance, please submit a help ticket by emailing help@cgm.mgh.harvard.edu 

Do you need access to any of the following Partners Systems:

___ Expenses – reimbursements & purchasing. To gain access, click HERE

___ eBuy – ordering supplies. To gain access, click HERE

___ eCheck – paying vendors. To gain access, click HERE

___ Insight – Online access to funds, IRB protocols, IACUC modules, and IBC modules. To gain access, click HERE

___ Egencia – Reserving travel. To gain access, click HERE

___ Healthstream – Partners online training. To gain access, click HERE

___ EPIC – Partners electronic health records system. To gain access, click HERE