GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Center for Genomic Medicine at Massachusetts General Hospital is seeking a motivated candidate to fill a new, unique role within our group. Under the general direction of the Chief Genomics Officer and daily supervision of genetic counselors, the Genetic Counseling Assistant (GCA) will provide support to new and established clinics within the Department of Medicine. The GCA will be responsible for administrative duties, with opportunities to participate in research as time allows. Individuals in this position will gain first-hand knowledge of patient care workflows related to the field of genetics spanning multiple subspecialties. This position may be ideal for someone considering a career in genetic counseling, or in another healthcare-related field.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Please note, the functions below are representative of major duties that are typically associated with these positions. Specific responsibilities may vary based upon departmental needs. Similarly, not all duties that have been outlined will be assigned to each position.
- Assist with pre-visit preparation, including collection of relevant medical records and lab reports, medical records review, and coordination of patient intake forms
- Assist packaging and shipping clinical testing specimens, completing genetic testing requisition forms, and working with laboratories and health insurance providers for the purpose of obtaining insurance coverage for genetic testing
- Follow HIPAA guidelines for the management of patient privacy and confidentiality
- Act as a liaison between genetic testing laboratories, health insurance providers, and genetic counselors and physicians
- Communicate with patients, as necessary, related to appointment
- Maintain patient databases for patients who undergo genetic testing
- Maintain stock of testing kits, patient handouts, and other supplies
- Assist with the creation of patient education materials and patient-centered educational events.
- Assist with Genomic Medicine Unit’s implementation initiatives, as needed
- Exceptional computer skills (including MS Word, Excel, and Powerpoint)
- Excellent attention to detail
- Strong organizational and time management skills
- Must be able to communicate effectively (both oral and written) with clinicians and patients
- Must be able to work both independently and collaboratively as part of a team
- Must be comfortable transporting sealed biological specimens
- High school diploma required
- BA/BS in biology, genetics, or related field preferred but not required
- Experience working with patients and/or administrative experience in a medical office is a plus
SUPERVISORY RESPONSIBILITY (if applicable):
- A Clinical Research Coordinator I does not have any supervisory responsibility.
- A Clinical Research Coordinator II may assist with the training and orientation of new staff members.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.